Congratulations on your fine assemblage of team members at Country Coach. They represent all facets of a first class operation …
Dear Mr. Lee,
I take this opportunity to congratulate you on your fine assemblage of team members at Country Coach. They represent all facets of a first class operation; from repairs, service, and most certainly rehab projects. I would have been disappointed if I had not been satisfied with these areas of work. My expectations returned my coach to its “birthplace” have been met.
However, I was most impressed with the human aspect of my interactions with these team members. I stress “team members” because they demonstrated such pride in their work product, they did not consider themselves employees but assumed more of an ownership role. The team made me feel valued as a customer. They were out of their way to accommodate us. And most importantly, and most surprisingly, was the accommodation of our dog, Hardy. He felt as if he owned the house.
Arlene was my first introduction to Country Coach. I was on I-5 a hundred miles north, when I placed a call of distress. Though professional, Arlene was accommodating, friendly, and reassuring. She worked with Doug, the service manager to make provisions for electrical repairs.
Doug, though cautioning me it could take a week to ten days to get me out of the shop, said he would do his best to work with my wife and me. He provided a space in your spacious lot in front of one of the doors for overnight stays. He ran an electrical umbilical to power the rig when not in the shop. He showed me access to water and the dump station. He even provided a rubber mat for our entry. Most surprising of all, this was all courtesy provided.
My mechanic/technician, John Emanuel, did an outstanding job. Though I came in with a couple of areas I wanted attention, his expertise, demeanor, and interest in my situation caused me to realize, being retired, I was in no hurry. The result was I extended our stay to two weeks to allow John to go through and repair nuisance problems. By working with Doug, the service manager and John, my wife and I are back on the road confident our 2007 Tribute will serve us well.
Interacting with other team members such as Andy, Brad, Tonya, Dave, Sandy, Jenni and well, you must forgive me as I don’t remember everyone’s name, but the point is they all contributed to our feeling as true members of the Country Coach family.
Last but not least, the charges were substantially less than we had anticipated. I know you very much appreciate your team, but I thought it important to share our appreciation with you. We are already planning an annual preventative maintenance/service visit. We hail from Indiana. I would encourage anyone owning a Country Coach to visit your facility for service and/or repairs.
Again, many thanks for providing Country Coach owners this service.
Jerry and Irene Swango and Hardy (pictured below)