You need only provide them with your coach number and they know what it has …
Just had service on my 06 Intrigue done there at Country Coach Corps facility last week. I must say that I could not be happier with the service provided!
I must say that because of the comments made in this forum I was a tad on the apprehensive side about having work done there. I had made the appointment and decided that I would see for myself if the comments appearing here were indeed justified.
I took my rig in over a holiday weekend and they (Country Coach Corp) made arrangements to accommodate me with a 50 amp power hook-up (there is a dump site on the premises) so that I could sit there until Tuesday morning when they would be open for business.
Bearing in mind that Country Coach Corp is relatively new (only open since about January 2011) I was immediately impressed with the level and scope of services offered. The facilities are neat, clean and professional.
The staff goes out of it’s way to be friendly, helpful and informative. The techs are mostly former Country Coach LLC employees with a great deal of experience in working on these coaches. The other thing that I found to be of particular interest is the fact that CC Corp is in possession of all the “as builts” for Country Coaches. You need only provide them with your coach number and they know what it has, or did have when it rolled off the assembly line.
As an interesting aside, CC Corp does not limit repairs to Country Coaches, they will work on most anything. Country Coach Corp is working hard to connect with suppliers and vendors to obtain parts and materials with which to affect repairs. As you may or may not be aware, there are problems in this area where a great many suppliers went out of business when the RV Industry tanked. So, it is not always easy to obtain parts or systems as required.
Getting back to the main topic! Customers are encouraged to interact with the techs working on their coaches. The techs are polite, and serious about their jobs and I believe sincere in wanting the customer to have the best understanding of what is going on and why. The customers are encouraged to visit the shop area and observe work in progress.
In reading some of the previous posts on this subject, I wondered more than once why it seemed so important to compare Ron Lee with his brother Bob? It is true that Ron is not all that much like his brother, but then why should he be? Ron is an individual, just as Bob is. I found Ron Lee to be personable and approachable. Mr. Lee roams the facility talking to the customers and roaming the service floor talking with the techs and service writers, that is when he’s not cutting the grass or some other mundane task for which no one can be spared.
Do I recommend Country Coach Corp as a repair Facility? Yes!
Would I take my coach back there for more work? Yes!
Mike & Nicky
06 Intrigue #11997