What a pleasure to have repairs completed competently, efficiently, reasonably …
I wanted to take a minute to express my sincere appreciation to you and to everyone there at Country Coach for the recent servicing and repairs that were completed on my coach.
It’s been difficult and challenging finding a service facility that can provide timely and competent servicing and repairs here in the Southern California area. Even harder to find is a facility that can provide competent repairs for all areas of the coach. So after reading about Country Coach reopening, I decided to drive to Junction City to have various repairs completed. After all, what better way to support a new venture than by giving them my business?
I prepared a list of questions as well as requested servicing and repairs and sent it to Jim Cooley. Included was a request that I be able to stay in the coach after work hours while the repairs were being made. Jim called to discuss the work and we set-up an appointment to get started.
After arriving in Junction City immediately after a large storm that had knocked out power to the Country Coach facility and much of the town, I was surprised when Jim came knocking at the door to introduce himself and to go over the list of requested repairs. As soon as the power was restored, the repairs were started. During the entire process, Jim was fantastic. He not only kept me informed as the work progressed but would stop by and introduce the various technicians working on my coach who would then explain in detail what their progress was. They were always informative and available for questions, with special kudos to Eric. Having that direct contact was especially appreciated. Then each evening, the coach was hooked-up to power and made available for my use with Ron Lee’s contact information left on the counter of the coach in case of an emergency. Jim even dropped me off on his way home from work so that I could rent a car for the weekend and do some wine tasting! Everyone involved could not have been nicer, more appreciative or more accommodating. It was like being in the company of good friends.
After completing an extensive and varied punch list of repairs and servicing, I paid the bill, bid the Country Coach family goodbye and set off on my journey home.
I’m happy to say that the trip back to California was uneventful, enjoyable and very relaxing with the coach and all repairs performing as new. What a pleasure to have repairs completed competently, efficiently, reasonably and by such a wonderful group of people with so much experience in their respective fields! Finding this level of expertise, genuine concern for the customer and most of all, to have repairs completed right the first time – is all but impossible to do.
You have a wonderful and highly competent group of people there at Country Coach and I would recommend that anyone with a Country Coach make the journey to Junction City. They won’t regret it, that’s for sure!
Thousand Oaks, CA